The electronic contract governing your use of the Rakwa platform and its services in accordance with applicable laws in the Kingdom of Saudi Arabia
Last updated: 2026-04-15
Effective from: 2026-04-15
Legal Notice: Please read these terms carefully. By using the Platform or creating an account, you acknowledge that you have read, understood, and agreed to be bound by all provisions in this document.
1. Introduction & Acceptance
These Terms and Conditions ("Terms") constitute a binding electronic agreement between you ("Client" or "you") and the Rakwa platform ("Platform", "we", "Rakwa"), governing your use of the Platform services provided through the website rakwa.sa and any associated subdomains.
These Terms are subject to the laws of the Kingdom of Saudi Arabia, particularly the E-Commerce Law issued by Royal Decree No. (M/126) dated 7/11/1440H, the Anti-Cyber Crime Law, and the Personal Data Protection Law.
2. Definitions
Platform: The Rakwa electronic platform and all its services, applications, and tools.
Client: The natural or legal person who registers on the Platform and uses its services.
End User: Visitor of the Client's menu who views it or places an order through it.
Services: All features and tools provided by the Platform (digital menu, order management, POS, etc.).
Plan: The subscription plan chosen by the Client (Sample free plan, Brew, Drip, Roast, Reserve).
Content: Any data uploaded by the Client (logo, images, items, prices, texts).
3. Eligibility & Registration
The Client must be (18) years of age or older, with full legal capacity to contract.
When registering on behalf of an entity, the Client warrants that they are legally authorized to contract on behalf of the entity.
The Client commits to providing accurate, complete, and current information upon registration and updating it as needed.
Creating multiple accounts to circumvent restrictions or for any unlawful purpose is prohibited.
The Client is solely responsible for maintaining confidentiality of account credentials and password, and for all activities under their account.
The Client commits to notifying us immediately upon awareness of any unauthorized use of their account.
4. Services Provided
Rakwa Platform provides the following services to clients in the café and roastery sector:
Interactive digital menu displayed via links and QR codes.
System for order management and electronic payments.
Dashboard for managing items, prices, and inventory.
Detailed reports and statistics on performance and sales.
Roles and permissions system for staff management.
Sending OTP messages and order confirmations to end users.
Custom domain linking for the Client (in paid plans).
Service Evolution: We reserve the right to add, modify, or discontinue any Platform feature at any time, with notification to the Client of material changes affecting their plan.
5. Subscriptions & Payments
A. Plans & Prices:
The Platform offers multiple plans at prices published on the website, inclusive of Value Added Tax (15%) in accordance with the Kingdom's regulations.
All prices are in Saudi Riyals .
The free trial period (if any) is limited in duration and ends automatically.
B. Automatic Renewal:
Paid subscriptions renew automatically at the end of each period (monthly or annually) unless canceled by the Client (24) hours before the renewal date.
Automatic renewal can be disabled at any time from the dashboard.
C. Refund Policy:
In accordance with the Saudi E-Commerce Law (Article 13), individual consumers have the right to cancel within (7) days of subscription and receive a refund, provided actual use of the service has not begun.
After service use begins or after (7) days, payments are non-refundable except in exceptional cases at the Platform's discretion.
When upgrading to a higher plan, the difference is calculated proportionally for the remaining period.
When downgrading, the change takes effect from the next renewal period and the price difference is not refunded.
D. Price Modifications:
The Platform may modify plan prices with (30) days prior notice to the Client via email and dashboard.
The Client may cancel their subscription before the new prices take effect without additional charges.
E. Late Payment:
If automatic payment fails, the Platform may suspend the service (7) days after the due date. Data is permanently deleted (30) days after service suspension in accordance with the data retention policy.
6. Acceptable Use
When using the Platform, the Client commits to:
Positive Obligations:
Using the Platform only for lawful purposes consistent with Saudi laws, public morals, and Islamic Sharia.
Providing accurate and truthful data in menus, prices, and descriptions.
Respecting third-party intellectual property rights and not infringing them.
Obtaining necessary consents before storing any third party's data on the Platform.
Complying with Zakat and Tax regulations regarding invoices and sales.
Prohibitions:
Using the Platform for any illegal, fraudulent, or harmful activity.
Selling or promoting legally prohibited products or services (alcohol, tobacco to minors, drugs, etc.).
Uploading offensive, discriminatory, pornographic, or morally objectionable content.
Attempting unauthorized access to Platform systems or other clients' accounts.
Using automated tools (bots, scrapers) to extract data from the Platform without written permission.
Reselling, renting, or sublicensing Platform services to third parties without written consent.
Conducting cyberattacks or any form of security penetration attempts.
Using the Platform to send spam or fraudulent marketing.
Impersonating any individual or entity or providing misleading information.
Consequences of Violation: Any violation of usage terms may result in immediate account suspension, subscription cancellation without refund, reporting to competent authorities, and legal claims for damages.
7. Intellectual Property
A. Platform Ownership:
All intellectual property rights related to the Platform (code, design, interfaces, logo, "Rakwa" trademark, documentation, features) are exclusively owned by Rakwa and protected under intellectual property laws of the Kingdom of Saudi Arabia and relevant international conventions.
B. Client Content Ownership:
The Client retains full intellectual property rights to content uploaded to the Platform (logo, images, item names, descriptions, etc.). The Client grants the Platform a non-exclusive, worldwide license to use this content solely for providing the service, and the Platform may not use it for any other purpose without written permission.
C. IP Infringement:
The Client warrants that all content uploaded to the Platform does not infringe on third-party intellectual property rights. Upon receiving a credible notice of infringement, we reserve the right to remove content and suspend the account immediately.
8. Data Protection & Privacy
Processing of your personal data is subject to our Privacy Policy, which forms an integral part of these Terms.
As a Data Controller of their end users' data, the Client commits to obtaining necessary consents from end users for processing in accordance with the Personal Data Protection Law, and bears full responsibility for any violation arising from their side.
9. Suspension & Termination
A. Termination by Client:
The Client may cancel their subscription at any time from the dashboard.
Service continues until the end of the paid subscription period.
After cancellation, data is retained for (30) days then permanently deleted (with export option before deletion).
B. Suspension or Termination by Platform:
We reserve the right to suspend or terminate your account in the following cases:
Violation of usage terms or privacy policy.
Failure to pay subscription (7) days after due date.
Using the Platform for illegal or harmful activities.
Based on official request from a competent government authority.
In case of Platform closure or service discontinuation (with 60 days prior notice).
C. Effects of Termination:
Immediate loss of access to the Platform and all data.
No refund of paid amounts (except in cases of termination by us without Client fault).
Continued enforceability of provisions related to intellectual property, confidentiality, and liability after termination.
10. Limitation of Liability
A. Service Provided "As Is":
The Platform provides its services "as is" and "as available" without any express or implied warranties regarding fitness for a particular purpose, freedom from errors, or uninterrupted continuity.
B. Financial Liability Cap:
To the maximum extent permitted by law, the Platform's total liability to the Client for any damages of any kind (direct or indirect) shall not exceed the amounts paid by the Client in the (12) months preceding the claim.
C. Liability Exclusions:
The Platform is not liable for:
Indirect or consequential damages (lost profits, lost data, lost business opportunities).
Service interruption due to pre-announced maintenance.
Damages resulting from force majeure (natural disasters, war, general power outage, etc.).
Errors resulting from Client misuse or failure to follow instructions.
Acts or failures of third parties (payment gateways, SMS services, internet providers).
Data loss resulting from Client's failure to maintain backups of their content.
11. Indemnification
The Client agrees to indemnify the Platform, its employees, and partners against any losses, damages, costs, or claims (including attorney fees) arising from:
Client's violation of these Terms or Privacy Policy.
Client's violation of any law or regulation.
Client's infringement of third-party rights (intellectual property, privacy, etc.).
Content uploaded by the Client to the Platform.
12. Service Level (SLA)
We strive to maintain service availability of at least 99% monthly, excluding:
Scheduled maintenance announced in advance.
Force majeure events.
Outages from third-party services (Cloudflare, payment gateways, etc.).
In the event of substantial service interruption for more than (24) consecutive hours due to causes attributable to us, the Client may request extension of the subscription period equal to the outage duration.
13. Force Majeure
The Platform is not liable for any delay or failure to perform its obligations due to circumstances beyond its control, including but not limited to: natural disasters, wars, terrorism, epidemics, government decisions, large-scale telecommunications or power outages, major external cyberattacks, or any other force majeure event making performance impossible.
14. Modification of Terms
We reserve the right to modify these Terms at any time. When making material changes, we will notify you:
(30) days before the changes take effect via email.
Via prominent notice in the dashboard.
By updating the "Last updated" date at the top of this page.
Continued use of the Platform after changes take effect constitutes acceptance of modified Terms. If you do not agree, you may cancel your subscription without any charges.
15. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent commercial courts in the city of Riyadh, Kingdom of Saudi Arabia.
Both parties are encouraged to attempt amicable resolution of any dispute before resorting to litigation.
16. Assignment
The Client may not assign any of their rights or obligations under these Terms to any third party without prior written consent from the Platform. The Platform may assign its rights and obligations to any legal successor or in cases of mergers or acquisitions, with notice to the Client.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision achieving the same purpose to the extent possible.
18. Entire Agreement
These Terms together with the Privacy Policy constitute the entire agreement between the parties regarding use of the Platform and supersede any prior oral or written agreements. No waiver of any provision shall be effective unless in writing and signed by the Platform.
19. Contact Us
For any inquiry regarding these Terms, please contact us: